Shipping & Delivery Policy

At DuynStitch.com, all products are digital embroidery files and are delivered electronically. No physical items will be shipped.

Delivery Method

• Once your purchase is complete, you will receive an instant download link directly on the checkout page.

• A confirmation email with download links will also be sent to your registered email address.

• You can also access your purchased files anytime through your Account Dashboard if you have registered an account.

⏱ Delivery Time

• Instantly available after successful payment.

• In case of delay due to system errors or technical issues, please contact us via our Contact Page.

❗Important Notes

• Please ensure that the email you provide at checkout is accurate to receive your files without delay.

• If you do not receive your download email within a few minutes, please check your spam/junk folder.

• Our files are in common embroidery formats (e.g., DST, PES, JEF, EXP, etc.) and come with a PDF instruction sheet.

For any issues related to downloading your files, feel free to reach out to us at https://duynstitch.com/contact-us/.