At DuynStitch, all products are digital embroidery files and are delivered instantly after purchase or account registration. Due to the nature of digital goods, we do not accept refunds or returns once a file has been downloaded. If you experience any technical issues or stitching problems caused by our files, we’re happy to help! We offer free design adjustments when the issue is confirmed and is based on the original design you received. Please note: We do not accept modification requests that change the original concept, size, or format beyond what was included in your purchase. Assistance is only available for the design(s) downloaded directly from our site. If you encounter a problem or need support, please reach out via our Contact page. We’re here to assist you as quickly as possible.
Refund and Returns Policy
File Issues or Stitching Errors
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