Frequently Asked Questions

1. Can I buy individual designs without an account?
Yes. You can purchase any single design without registering an account by making a direct payment for that download.

2. Do I need an account to download files?
Yes. You must register a free account to download embroidery files, even for the $0 basic plan.

3. Is downloading really free?
Absolutely! With a basic (free) account, you can access and download a wide range of free designs instantly.

4. What’s included in the paid plans?
Our premium plans offer access to thousands of high-quality designs. All plans are one-time payments — no extra fees per download.

5. Can I use the designs for commercial purposes?
Yes. If you purchase the Life-time plan, you’ll receive a full commercial license. This allows you to use the designs on products for resale — even sell the stitched designs themselves.

6. Which embroidery file formats are provided?
We provide files in multiple formats: DST, PES, JEF, EXP, HUS, VP3, XXX, and more — compatible with most embroidery machines.

7. How do I download the files?
After logging in, click on any design and hit the “Download” button. If you’ve purchased a premium plan, all eligible files will be available with no additional charge.

8. Do you offer custom embroidery designs?
Yes! We provide a custom embroidery design service. Please contact us to discuss your ideas or requirements.

9. What if I have a problem with a file?
You can reach out via the Contact Us page or message us through social media. We’re here to help!